About Us

Our Mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.

  • We are committed to health, wellbeing and disease prevention to all patients.
  • We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.
  • Our practice is committed to quality improvement and is accredited with AGPAL
  • Our Medical Centre is a bulk billing family medical practice
  • Practice Information Sheet is made available to all new patients. If patients are unable to read or understand the information sheet assisting translation service is provided.

Why Choose Us

At City West Medical we value your dignity and privacy

  • Turkish
  • Mandarin
  • Cantonese
  • Arabic
  • Persian
  • Shanghaiese
  • Vietnamese
  • Urdu
  • Hindi
  • Gujarati
  • Sinhalese
During a consultation if you require additional help a telephone interpreter can be provided.
City West Medical Centre has a reminder system in place through our medical program.
There are reminders from the Government sent to you to remind you of immunisations, pap smears and Breast Screening.
Our practice is committed to quality improvement and is accredited with AGPAL.

Privacy

Your medical record is a confidential document. It is the policy of City West Medical Centre to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members.

Practice Policy for the Management of Health Information City West Medical Centre - Privacy Policy City West Medical Centre - Patient Privacy Pamphlet

Electronic Communication

Communication with patients via electronic means (Fax or Email) is conducted with appropriate regards to the privacy laws relating to health information and confidentiality of the patients health information. Patients can request our written policy on receiving and returning electronic communication. All emails are first seen by the Practice Manager and then allocated to the relevant doctor. All faxes and emails constitute an official record and will be part of the patient's medical record.