About us

Why Choose City West?

For over 30 years, City West Medical Centre has proudly provided exceptional care and service to the community.

Our Medical Centre is a bulk billing medical practice

Many Languages Spoken

Turkish, Mandarin, Cantonese, Arabic, Persian, Vietnamese, Urdu, Hindi, Gujarati.

Reminder Services

City West Medical Centre has a reminder system in place through our medical program.

Federal Reminder Services

There are reminders from the Government sent to you to remind you of immunisations, pap smears and Breast Screening.

Agpal Accredited

Our practice is committed to quality improvement and is accredited with AGPAL.

Accredited General Practice

Select from our Individual or Family policies

Practice Policy

Your medical record is a confidential document. It is the policy of City West Medical Centre to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members.

Electronic Communication

Communication with patients via electronic means (Fax or Email) is conducted with appropriate regards to the privacy laws relating to health information and confidentiality of the patients health information. Patients can request our written policy on receiving and returning electronic communication. All emails are first seen by the Practice Manager and then allocated to the relevant doctor. All faxes and emails constitute an official record and will be part of the patient’s medical record.

Our Mission

Our Mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.

  • We are committed to health, wellbeing and disease prevention to all patients.
  • We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.
  • Our practice is committed to quality improvement and is accredited with AGPAL
  • Our Medical Centre is a bulk billing family medical practice
  • Practice Information Sheet is made available to all new patients. If patients are unable to read or understand the information sheet assisting translation service is provided.

Zero Tolerance Policy

Our practice has a zero-tolerance policy for abusive or threatening behaviour. The practice does not tolerate any behaviour, verbal or physical which causes staff to feel uncomfortable, embarrassed or threatened. Any patient, visitor or person accompanying the patient who fails to comply may be asked to leave the practice, be banned from our practice and to seek medical care elsewhere.

Other Departments

Schedule an appointment with any of our other departments at the medical center.