Your medical record is a confidential document. It is the policy of City West Medical Centre to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members.
Communication with patients via electronic means (Fax or Email) is conducted with appropriate regards to the privacy laws relating to health information and confidentiality of the patients health information. Patients can request our written policy on receiving and returning electronic communication. All emails are first seen by the Practice Manager and then allocated to the relevant doctor. All faxes and emails constitute an official record and will be part of the patient's medical record.