- Weekdays: 9AM - 6PM | Weekends: 9AM - 3PM | PUBLIC HOLIDAYS CLOSED
- 02 9646 9900
- citywest@citywestmedical.com.au
Important Information
Blood Tests
If your doctor has asked you to get a blood test, you can take your form to any collection centre of your choice.
Results
We believe that we can give our best care to our patients by following up results of any investigations by discussing them with you in person. At the end of your consultation your doctor will let you know when to make a follow up appointment when your results will be available. If we receive a result that needs urgent attention we will contact you via phone.
Preventing Infection
Preventing the spread of infection:
If you are concerned that your symptoms indicate a potentially infectious disease, please let our reception staff know when you call. We may be able to see you at a time when there are fewer patients in the waiting room or offer telehealth if you are eligible under Medicare rules. There is alcohol hand-rub at our reception counter and disposable masks also available. All patients that have respiratory symptoms (cough, cold, flu, sore throat, fever) will be requested to wear a mask and offered COVID testing.
State/National Health Registers
City West Medical Centre participates in national/state health registers for the following items:
- Australian Childhood Immunisation Register – for immunisations given up to the age of 20 years
- NSW Pap Test Register for all Pap test results
You will receive reminder notices from these organisations for overdue childhood immunisations or Pap tests. NSW Health has also developed a Save the Date application for childhood immunisations.
The practice will not send additional reminders for scheduled childhood immunisations.
If you wish to opt out of either of these registers please let your doctor know.
Interpreter Service
If you require an interpreter for your consultation please let our reception staff know so that we can arrange a phone interpreter.
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Auslan Interpreter Service. For more information visit website.
Privacy Policy
Your medical record is a confidential document. It is the policy of City West Medical Centre to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members.
Details information about management of health information and privacy can be found by clicking the following links:
E-health Records
My Health Record is a secure online summary of your health information. You can control what goes into it, and who is allowed to access it. You can choose to share your health information with your doctors, hospitals and other healthcare providers.
My Health Record is managed by the Department of Health. We can assist you to register and can upload a Shared Health Summary at your request.
TELEPHONE ACCESS WITH THE DOCTOR - TELEHEALTH
Please make a telehealth appointment with your regular Doctor. Doctor will endeavour to speak to you when you call or ring your back as soon as possible. You must have visited the medical centre in person in the previous 12 months to qualify for this service by Medicare.
Email Comminications
Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications.
There is a risk that emails and/or attachments could be read by someone other than the intended recipient (for example, as a result of widespread hacking, or because someone accesses your email account). For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information. However, in certain circumstances, we may agree to email you with a response to a query and/or with information or documentation that you have requested which does include your health information, provided that you have confirmed that you have considered and accepted the risks associated with email communications. Before we do so, we will need to verify your identity and your email address. We may also require you to email us confirming that you have considered and accepted the risks associated with email communications.
Culture and Ethnicity
To ensure that preventative health care is targeted, staff at this practice encourages patients to identify their cultural background and/or ethnicity on their medical record. This is very important for our Aboriginal and Torres Strait Islander patients. City West Medical Centre is registered for Close The Gap .
Feedback
We always appreciate feedback from our patients about their care and about our practice. Please click here to use our online feedback form. Paper feedback forms are also available in the waiting room. Your feedback will be reviewed by the Practice Manager.
If you have a problem or complaint and feel you need to discuss the matter outside of the practice you can contact the Health Care Complaints Commission on 02 9219 7444 or write to LOCKED Bag 18, Strawberry Hills NSW 2012.
Contact Us
We welcome you to contact us
39 Queen Street Auburn NSW 2144
citywest@citywestmedical.com.au